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After-sales Service

Service Philosophy

Taking customer satisfaction as our responsibility, we provide timely and efficient professional after-sales and support, listen to customers' valuable opinions in a timely manner, and provide customers with the best quality solutions.

Service Philosophy

Service Advantage

With a professional after-sales service team and a complete service network, it can respond to any service needs of customers in a timely and efficient manner.

Service Advantage

Maintenance Declaration

We have a perfect after-sales team, no matter which city you are in, we can provide timely after-sales service.

When you need equipment maintenance for technical support, we can provide you with telephone, on-site technical guidance and other methods to provide you with services

  • Make a repair call

  • Repair information collection

  • Remote fault determination

  • Field service support

  • Service satisfaction return visit

Repair tel:0086-573-85633555-802

Common Problem

  • Case 1: Handling of emergency stop alarm E01
  • Case 2: Handling of materials coming out of the clip
  • Case 3: Servo alarm E04
  • Case 4: The material vibrates greatly
  • Case 5: Damage to the Servo Motor
  • Case 6: Problems with the gripper seat
  • Case 7: Short workpiece size

User's Guidance

  • Extend equipment life

    Machine efficiency extends life and contributes to longevity and continuity.

  • Cause less impact

    Planned preventive maintenance has less impact on production than actual downtime caused by failures.

  • Mass response

    Our fully equipped offices with spare parts and the necessary spare parts will arrive before the visit and we work with you to develop a preventive maintenance system (maintenance control).

  • After-sales inquiry

    We regularly ask you if you are still satisfied and how your equipment is performing, and proactive communication helps identify possible problems early.

User's Guidance